Libre User Research

A collection of free-as-in-freedom resources for user research.

Each resource has a brief description, a source and the license. However, to be sure you should look up the license on the source (this is what matters).

User Research Templates and Examples

Idno User Research

A nice collection of possible questions, guidelines and pretext.

Source: https://github.com/idno/User-Research

License:CC0

Usability.gov Templates

Lots of templates like reports, release forms, screeners…

License: Public Domain

Source: http://www.usability.gov/how-to-and-tools/resources/templates.html

Questionnaires

System Usability Scale

The System Usability Scale (SUS) is a well evaluated, time proven and easy-to-use short questionnaire to determine the usability of a product and to compare it to other designs.

License: Public Domain

Source English: http://www.usability.gov/how-to-and-tools/methods/system-usability-scale.html

Source German: https://experience.sap.com/skillup/system-usability-scale-jetzt-auch-auf-deutsch/

Applications

  • For remote qualitative interviews, use jit.si – open source videochat and screensharing in your browser
  • Qualitative Research data can be analyzed well in a Wordprocessor, like Libreoffice Writer.
  • Statistics can be done well in R/RStudio. The not-programming-inclined will be happy with the easy-to-use JASP (more Bayesian), Jamovi (more classic stats) or just Libreoffice calc.

General Resources with section(s) on User Research

Usability in Free Software

A guide to improving the usability of (open source) software – including sections or recruiting and research. Superpower: Can add a 5th essential freedom to Open source software: »The freedom to use the program effectively, efficiently and satisfactorily«

License: Creative Commons BY-SA

Source: http://jancborchardt.net/usability-in-free-software#Participants

User Need Research/Ethnography

Beginners Guide to finding User’s needs

Disclaimer: I wrote this, so I am not impartial here. I hope it helps along nevertheless :)

A Beg­inner’s Guide to Finding User Needs is a book (~100p equivalent) on how to interview and observe future users, how to analyze data and how to report it.

License: Creative Commons By

Source: http://jdittrich.github.io/userNeedResearchBook/

How to do a research interview

Since conducting research interviews relies on the »right« behavior, a video is a great way to learn how to do it. This video shows what to avoid and how it can be done better.

Duration: 18min

License: Creative Commons BY-NC-SA

Source: https://www.youtube.com/watch?v=9t-_hYjAKww

Steve Portigal on Analyzing Interviews

License: CC BY SA 3 or any later version.

Source: https://air.mozilla.org/rethink-your-research-approach-synthesize-your-findings-faster/

The Challenges of Small Business Owners

A visual summary of  an ethnographic research, showing participants, their statements and observations. Nice example of what an ethnographic research can deal with and which data matters.

Duration: 9min

License: Creative Commons BY 3.0

Source: https://vimeo.com/66064252

The Challenges of Small Business Owners from Holly Hedlund on Vimeo.

Nookie tour - Commonwealth July 2013

An interview/observation of a man walking us through a shell construction which is going to be his house while describing how he wants it to be like when its finished. This too is a nice example of what an ethnographic research can deal with and which data matters.

Duration: 9min

License: Creative Commons BY 3.0

Source: https://vimeo.com/70890195

Nookie tour - Commonwealth July 2013 from Holly Hedlund on Vimeo.

What is it like to be 16?

Creative Commons 3 BY

The Sixteen Module at the NYC iSchool from christina jenkins on Vimeo.

How do people choose the meat they buy?

A presentation of  in-context research.

Creative Commons 3 BY

Street Research Insights Pitch Three from The Design Gym on Vimeo.

The Craft of Surgery

A tailor and a surgeon talk about the similarities of surgery and tailoring.

Creative Commons 3 BY

The Craft of Surgery from Crafts Council on Vimeo.

Recycled emotions

I included this video to show an example for an creative approach in interviewing. The participants get emotions, written on little balls. They sort them into bins: recycle (experience again or think about them further) and »throw away«. For a research project it would be interesting to ask people why they decided how they did and which experiences they had in regards to this emotion etc.

Creative Commons 3 BY

Research: Recycled emotions from Mokha Srishtii on Vimeo.